Refund policy
RETURN & REFUND POLICY
This Return & Refund Policy applies to purchases made through https://www.plusputt.com.
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- All included components, accessories, and documentation must be returned
- Proof of purchase is required
Products showing signs of use, damage, modification, or missing components may not be eligible for a refund.
All returns require prior authorization. To initiate a return, contact us at info@plusputtgolf.com with your order number and reason for return. We will review your request and, if approved, provide a Return Authorization and return instructions. Items sent back without prior authorization may be refused or may not qualify for a refund.
Return shipping costs are the responsibility of the customer unless the item was received defective or incorrect.
Non-returnable items:
- Gift cards
- Final sale or clearance items
- Custom or personalized products
RESTOCKING FEE
Returns that are not the result of a defect or our error are subject to a 20% restocking fee. This fee is calculated on the product purchase price and is deducted from your refund.
The restocking fee covers inspection, repackaging, and preparing a returned product for resale. For these returns, the customer is also responsible for return shipping, and original shipping charges are non-refundable.
The restocking fee is waived when the item is returned because it arrived defective, damaged, or incorrect, or where a fee is prohibited by applicable law.
REFUNDS
Once your return is received and inspected, we will notify you of approval or rejection of your refund.
If approved, your refund will be issued to your original method of payment, less any applicable restocking fee and non-refundable shipping charges, within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping costs are non-refundable unless the return is due to our error.
If your return does not meet eligibility requirements, we may refuse the refund or offer a partial refund at our discretion. Products returned in used, damaged, incomplete, or non-original-packaging condition may be subject to an additional deduction beyond the standard restocking fee, or may be refused entirely and returned to you at your expense.
EXCHANGES
We replace items only if they are defective or damaged upon arrival.
If you receive a defective or damaged product, contact us within 5 days of delivery at info@plusputtgolf.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the claim and provide next steps.
LATE OR MISSING REFUNDS
If you have not received a refund after the stated processing time:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you have completed these steps and still have not received your refund, contact us at info@plusputtgolf.com.
PRE-ORDERS
Products listed as pre-orders are items that are not yet in stock and will ship at a future date specified on the product page.
By placing a pre-order, you acknowledge and agree to the following:
- Pre-orders may be cancelled for a full refund at any time before the order ships. To cancel, contact us at info@plusputtgolf.com with your order number.
- Production and shipping timelines are estimates and may change due to manufacturing or logistics delays.
- If there is a significant delay to the expected shipping timeline, we will notify you and you may choose to keep your order or cancel for a full refund.
Once a pre-order has shipped, it becomes eligible for return under the standard return policy outlined above, including any applicable restocking fee.
CHARGEBACKS
If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide documentation of delivery and policy compliance.
LIMITATION
We reserve the right to deny returns or refunds that do not comply with this policy or that show evidence of misuse, modification, abuse, or unauthorized repair.
CONTACT
Plus Putt
info@plusputtgolf.com
https://www.plusputt.com
790 N Milwaukee St Ste 302 #556288
Milwaukee, WI 53202
United States